ID policy

All enrolled students will be issued a Moravian University ID as either a physical ID card or as a digital ID. New students will have received the digital ID as a default but can choose to opt in to a physical card instead. Students will only be permitted to have one active form of Moravian University ID at a time.

All current employees will have at least one form of Moravian University ID. Employees may opt in to having both a physical ID card and a digital ID if they choose.

Your Moravian University ID (physical card or digital ID) is your official form of identification for Moravian University. It is important that you treat it like your personal credit cards or driver's license. In order to ensure the protection of your Moravian University ID, please observe the following:

  • The individual named on an ID must be the only person using and possessing it. You may not allow someone with your Moravian University ID to make purchases or use it to access buildings.
  • Report your lost or stolen ID to Campus Police immediately in order to protect your funds and accounts. The University will not be responsible for any charges or monies missing or added on the Moravian University ID if you fail to report your ID lost or stolen to Campus Police.
  • Students seeking a replacement physical ID should report to Campus Police with another form of photo ID. A replacement fee of $10.00 will be assessed for any lost physical ID card. A $10.00 fee will also be assessed for a temporary physical card. Cards that are damaged or not working properly may be brought to Campus Police and will be replaced at no charge, provided that the card replaced is the most recently issued card; if it is not, a fee will be applied.
  • If someone else tries to use your Moravian University ID, a report will be made to Campus Police and may result in disciplinary action. Physical ID cards will also be confiscated by the individual at the point-of-sale and taken to Campus Police. You will be able to reclaim your ID only from Campus Police.
  • Students are expected to carry their student ID at all times. It is expected that students will present the ID to appropriate personnel upon request. Student ID are necessary for dining room access, board plan purchases, library use, ARC use, access to computer labs, and access to residence halls. Students may also be asked to produce their ID in the case of a medical problem or other situation in which rapid identification is critical. Similarly, students may be asked to produce their ID in situations involving alleged violations of institutional regulations or of local, state, or federal laws. Campus Police, residence life staff and, other institutional personnel may also request to see a student ID to identify students when assistance is needed and to identify persons who do not belong on campus.
  • Physical ID cards are the property of the institution and governed by the regulations of the institution. ID are non-transferable, are not allowed to be left unattended in a public place accessible by others, and any misuse of the ID may result in disciplinary action.

Questions and concerns about IDs should be directed to Campus Police, 610-861-1421. The office is open 24 hours a day, seven days a week.

Your Mobile ID

Digital IDs are available in Apple Wallet, Google Wallet, and Samsung Wallet. Once set up, you can tap your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at readers across campus to use your digital ID.

Photo Submission/Preparation 

Once you have received your Moravian University NetID, please submit your photo to be displayed on your digital ID through the E-Accounts app (in Okta Single Sign-On under profile or through the "Transact eAccounts" mobile app from your app store).  

Please review our photo requirements: 

  1. Should be cropped slightly above head to middle of chest
  2. Should be taken against a plain, light background
  3. Must be a color photo
  4. Must not include sunglasses or hat
  5. Must be positioned directly facing the camera
  6. Eyes should be open and looking at the camera

Frequently Asked Questions 

How do I update information on my digital ID? 

Name information on the digital ID comes to us from the University’s core business systems and needs to be updated there. Students should contact the Registrar’s Office. Faculty and staff should contact their HR representative to request updates. Once changes are completed, the updates will sync to the digital ID on your phone within 48 hours. 

Why are my account balance(s) not displaying? 

  • Account balances are currently only displayed on Apple & Samsung Galaxy devices 
  • If your account balances are $0, they will not display until funds are added 
  • If you have available funds that are not displaying, please contact the Moravian University IT Helpdesk at help@moravian.edu. 

Why do I have a negative balance on my digital ID account? 

A negative balance can occur if you make a transaction when a retail device is offline.  When the device comes back online and the transaction is posted, you will see a negative balance if there are not enough funds in your account to cover the transaction.   

I used my credit card at a participating retail location when I meant to use my digital ID. What can I do to correct my payment source? 

Return to the location of the sale and ask the store to issue a credit card refund, then process the transaction against your Moravian University ID. 

I am graduating or leaving the University. What happens to my digital ID? 

As with your physical Moravian University ID, your digital ID will become inactive when you no longer meet eligibility requirements. If you transfer to another participating program or department at Moravian University, your ID will stay active and update accordingly. 

I am not having success adding my digital ID to my device.  Who can help me? 

Contact Moravian University Helpdesk at help@moravian.edu

How do I change or recover my school login password? 

Instructions can be found at login.moravian.edu. 

How do I activate and install the multi-factor authentication? 

Instructions can be found at login.moravian.edu with the Duo Enroll button. 

My balance is different on my device than in Transact eAccounts? 

Confirm your device is not in Airplane Mode or experiencing any other service interruption. Updates cannot be made when there is no connecting service to sync data between Transact eAccounts and your device. The Transact eAccounts app will display the most current information.

What should I do if I lose my card or device, or if I believe there has been fraudulent use of my ID? 

  • Contact Campus Police at 610-861-1421 to notify us to deactivate your ID. Be sure to specify whether the physical card, watch, and/or phone version of the card should be deactivated. Any device not specified to be suspended will remain active. 
  • If you believe there has been fraudulent activity on your account relating to your student accounts or door access, also notify Campus Police.
  • In the Transact eAccounts app: 
    • Click the settings gear in the upper right corner.  
    • Select the Card Management option. 
    • Choose the device or card you want to deactivate and toggle it off.  
    • You will receive a confirmation email. Only the selected card will be deactivated. All other devices will remain active.  
  • In the Transact eAccounts web version: 
    • Select Card Services 
    • Select Deactivate Card 
    • Select the device or card to deactivate and click on “Deactivate Card” 
    • You will receive a confirmation email. Only the selected card will be deactivated. All other devices will remain active.  
  • Additional instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472  
  • Additional instructions for Lost/Found Samsung devices and SmartThings Find are located at https://smartthingsfind.samsung.com/ 

How do I reactivate my digital ID if I find my lost device? 

To reactivate a found device that was suspended, perform the following steps: 

In the Transact eAccounts App: 

  • Click the settings gear in the upper right corner.  
  • Select the Card Management option. 
  • Choose the device you want to reactivate and toggle it on.  
  • You will receive a confirmation email. Only the selected device or card will be reactivated.   

In the Transact eAccounts Web Version: 

  • Select Card Services 
  • Select Activate Card 
  • Select the device or card to reactivate  
  • You will receive a confirmation email. Only the selected device or card card will be reactivated.   

To access the full User Guide & FAQs for each of the available digital wallets, please use the links below: 

Terms & Conditions

Terms of Service Agreement  

By enabling your digital ID and adding it to Apple Wallet, Google Wallet, or Samsung Wallet,  you have agreed to accept all current and future Moravian University campus policies relative to Moravian digital ID. Adding our digital ID to Apple Wallet, Google Wallet, or Samsung Wallet allows the use of your mobile device in place of your physical ID at all of Moravian University current ID readers such as for payments, meal plan, door access, events, and more. Any misuse, including sharing your digital ID with any other individual is in strict violation of Moravian University policy and may result in disciplinary action. 

For any other questions, please contact the Office of Information Technology by visiting moravian.edu/IT or by emailing help@moravian.edu.